Frequently Asked Questions
Everything you need to know about bringing the Chalet aesthetic into your home.
How long does shipping take for oversized furniture pieces?
Standard furniture delivery typically takes 7-14 business days. For larger items requiring white-glove service, our logistics partner will contact you within 48 hours of purchase to schedule a specific delivery window.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer fabric and wood finish samples?
Yes, we understand the importance of texture and color. You can order a curated swatch kit for any of our signature upholstery and wood finishes directly from the product pages.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also monitor your package status through the 'Track My Order' portal on our website.
What payment methods do you accept?
Chalet accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for qualifying furniture purchases.
Are your products sustainably sourced?
Sustainability is core to the Chalet philosophy. We partner with artisans who use FSC-certified hardwoods, recycled textiles, and low-VOC finishes to ensure your home is as healthy as it is beautiful.